Refund and Cancellation Policy
At ClubCode Technology Pvt Ltd, we provide consulting, implementation, and development services on an hourly and project basis. Due to the nature of our services, this Refund and Cancellation Policy outlines the terms under which cancellations and refunds are handled.
Welcome to ClubCode Technology Pvt Ltd!
1. Cancellation Policy
Before Project Start
Clients may cancel a project before any work has commenced. In such cases:
- Any upfront payment made will be eligible for a full refund.
- Refund will be processed within 5–7 business days.
After Project Start
Once the project has started (including planning, setup, or development work):
- Cancellation requests will not qualify for a full refund.
- Charges will be applied based on:
- Work completed
- Time invested
- Resources allocated
- Final settlement will be calculated as per the agreed contract or hourly rate.
2. Refund Policy
Eligible Refunds
Refunds are only applicable in the following case:
- The project has not been initiated, and no resources have been assigned.
Non-Eligible Refunds
Refunds will not be provided in the following scenarios:
- Work has already started (partially or fully)
- Milestones have been delivered or approved
- Delays caused due to lack of client response or inputs
- Change of mind after project initiation
3. Service Quality & Issue Resolution
We are committed to delivering high-quality services. In case of:
- Unexpected system behavior
- Bugs or errors
- Work not aligned with agreed scope
Non-Eligible Refunds
We will:
- Fix the issue at no additional cost, provided it falls within the agreed scope
However:
- Any new requirements, modifications, or enhancements after approval will be treated as additional work
- Such requests will be billed based on agreed hourly or project rates
4. Pricing & Billing Terms
- All services are billed on an hourly or milestone basis, as defined in the contract
- Any additional work beyond the agreed scope will be charged separately
- Pricing and payment terms are governed by the signed agreement or proposal
5. Refund Processing Timeline
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued using the original payment method, unless otherwise agreed
6. Contact for Support
For any queries related to cancellations, refunds, or service concerns, you may contact us at:
Let’s Build the Future of Your Business
Ready to transform your operations with intelligent automation? Let’s disuss how Zoho, AI, and custom solutions can accelerate your growth.
